Question 1

What is LightningBytes?

Accepted Answer

LightningBytes is a proxy infrastructure provider offering residential and mobile proxies with clean, pre-filtered IPs. It's built for web scraping, market research, ad verification, multi-account management, AI agents and other legitimate business workflows.

Question 2

How do I get started?

Accepted Answer

Create an account with your email or Google, pick a plan on the pricing page, and pay via Stripe. Traffic is credited to your wallet automatically, then create a proxy user in the dashboard and generate ready-to-paste endpoints.

Question 3

How fast is proxy activation?

Accepted Answer

Instant. As soon as your payment is confirmed, traffic lands in your account, no manual approval or waiting period. You can generate credentials and send your first request immediately.

Question 4

Do I need to install any software?

Accepted Answer

No. LightningBytes exposes standard HTTP(S) and SOCKS5 endpoints that work with any browser, SDK or automation tool. If you use an anti-detect browser or a scraping framework, there's a step-by-step setup guide for it on the integrations page.

Question 5

Is it legal to use residential proxies?

Accepted Answer

Yes, using proxies is legal in most jurisdictions. What matters is how you use them: we allow legitimate use cases such as public web data collection, ad verification and market research, and we prohibit illegal or abusive activity in our Acceptable Use Policy.

Question 6

Which locations are supported?

Accepted Answer

Our network covers 190+ countries and 200+ locations. You can target by country, state and city across all proxy types.

Question 7

Do you offer a trial?

Accepted Answer

No, we've discontinued the paid trial. You can start with the smallest pay-as-you-go package instead: one-time, no commitment, with the same quality filtering, targeting and protocols as every other plan.

Question 8

What types of proxies does LightningBytes offer?

Accepted Answer

Two pools, each engineered for a different scraping job. Rotating residential IPs are the scalable workhorse for e-commerce scraping, tracking prices, stock and catalogues across millions of pages at the lowest cost per GB. Mobile carrier IPs are the high-trust option for large-scale scraping against the most aggressive anti-bot systems, because real 5G/4G/LTE addresses are the hardest to block. Each pool has its own subscription, so you scale whichever your workload needs.

Question 9

What is the difference between residential and mobile proxies?

Accepted Answer

Residential proxies route your traffic through IPs assigned by real ISPs to home connections, a 30M+ rotating pool for high-trust scraping at scale. Mobile proxies use real 5G/4G/LTE carrier IPs, the highest-trust category there is, with sticky sessions for social media and app workflows.

Question 10

What ports and websites can I access?

Accepted Answer

HTTP(S) traffic goes through ports 80 and 443, the standard web ports, and SOCKS5 is supported for everything else. Sites that block proxy traffic outright are the main limitation; ordinary public websites work as normal.

Question 11

How many concurrent sessions can I run?

Accepted Answer

Unlimited. We don't cap concurrent sessions or connections, your only practical limit is the traffic in your plan, so you can scale from a handful of threads to thousands of parallel connections.

Question 12

How many IPs do I get?

Accepted Answer

You get access to the full shared pool, 30M+ rotating residential IPs from an ethically sourced 80M+ IP network, rather than a fixed list. You're billed by traffic, so you can use as many IPs and concurrent sessions as your plan's bandwidth allows.

Question 13

What is the IP quality filter?

Accepted Answer

Every IP is run through a real-time quality filter before it is assigned to you. Burned, flagged or low-reputation IPs are rejected, so you get clean IPs from an ethically sourced pool and better account stability.

Question 14

What are sticky sessions?

Accepted Answer

A sticky session keeps the same IP for consecutive requests instead of rotating. Attach a session id to your endpoint and requests sharing it hold the same IP for up to 7 hours, as long as the IP remains in the pool. Use them for logins, checkouts and any multi-step flow.

Question 15

Are residential and mobile proxies sold together?

Accepted Answer

No, residential and mobile are separate products with their own subscriptions and pricing, so you only pay for the pool your workload uses. Run residential for high-volume e-commerce collection, mobile for the hardest large-scale targets, or both side by side if your jobs need the range.

Question 16

Which protocols are supported?

Accepted Answer

All proxy types support HTTP(S) and SOCKS5, so you can integrate with browsers, automation tools and custom clients without extra adapters.

Question 17

Can I target by country, state, or city?

Accepted Answer

Yes. Geo-targeting supports country, state and city targeting across residential and mobile proxies, with sticky sessions to keep the same IP while a session id is active.

Question 18

Are the proxies compatible with anti-detect browsers?

Accepted Answer

Yes. LightningBytes works with Multilogin, AdsPower, Dolphin Anty, MoreLogin, GoLogin, GeeLark, Proxifier and most other anti-detect browsers and automation tools. Setup guides are available for each.

Question 19

Do you block any websites?

Accepted Answer

To stay compliant we restrict access to certain sensitive categories (such as banking and government sites) and prohibit abusive or illegal use in the Acceptable Use Policy. Everything on the public web that is fair game for legitimate automation is reachable.

Question 20

How does pricing work?

Accepted Answer

Residential and mobile proxies start at $3.60/GB, with automatic volume discounts down to $2.25/GB at high volumes. Pay-as-you-go has no monthly commitment, and monthly subscription plans start at 2 GB.

Question 21

How does pricing work for beginners?

Accepted Answer

Start with a small pay-as-you-go package on the pool your workload needs, it's a one-time purchase with no monthly commitment, so you can test IP quality, targeting and success rates before committing to a subscription. No long-term contract is required.

Question 22

What payment methods do you accept?

Accepted Answer

Payments are processed by Stripe, so all major credit and debit cards are accepted. Every purchase produces a Stripe invoice, with tax IDs and tax handled at checkout, which you can download as a PDF from the billing page in your dashboard.

Question 23

Do unused gigabytes roll over?

Accepted Answer

Yes. Unused traffic rolls over into the next billing period on eligible plans, so you never lose what you paid for.

Question 24

Are there volume discounts?

Accepted Answer

Yes, volume discounts apply automatically as you pick a bigger package, with nothing to negotiate. The full per-GB breakdown is on the pricing page. For volumes above 799 GB, contact sales for a custom plan.

Question 25

Can I cancel my subscription?

Accepted Answer

Yes. Subscriptions are month-to-month and you can cancel at any time from the billing page in your dashboard or by contacting support. Your plan stays active until the end of the period you've already paid for.

Question 26

Can I get a refund?

Accepted Answer

Per our Terms of Service, fees are generally non-refundable once traffic has been delivered, except where the law requires a refund. If a charge went wrong, a duplicate payment or an accidental subscription, email billing@lightningbytes.com and we'll make it right. The smallest pay-as-you-go package is the low-risk way to evaluate the service first.

Question 27

Is custom enterprise pricing available?

Accepted Answer

Yes. For high-volume deployments we offer custom enterprise pricing, dedicated allocations and SLAs. Contact our sales team to design a plan around your workload.

Question 28

How do I authenticate?

Accepted Answer

With username and password credentials. Create a proxy user in the dashboard and the Endpoint Generator builds your connection string, for example customer-USERNAME:SECRET@proxy.lightningbytes.com:1080, ready to paste into any tool.

Question 29

What is the proxy gateway endpoint?

Accepted Answer

Both product lines share one gateway: proxy.lightningbytes.com on port 1080, speaking HTTP(S) and SOCKS5. The Endpoint Generator in the dashboard always shows the exact host, port and credentials for the pool you're using.

Question 30

What is the difference between rotating and sticky sessions?

Accepted Answer

Rotating sessions hand you a fresh IP for every request, ideal for scraping at scale. Sticky sessions hold one IP for a set duration, which is what you want for logins, checkouts and multi-step workflows.

Question 31

Can I create multiple proxy users?

Accepted Answer

Yes. Each account can have several proxy users (sub-users), by default up to five, each with its own credentials and allocated traffic, so you can separate projects, clients or team members on one plan.

Question 32

Can I see how much traffic I've used?

Accepted Answer

Yes. The dashboard shows live usage statistics, traffic and request history, top countries and per-user breakdowns, so you always know where your bandwidth goes.

Question 33

Why is my traffic burning faster than expected?

Accepted Answer

Modern pages are heavy: images, video and scripts can consume megabytes per visit, and sessions keep serving background traffic even when idle. Check the usage breakdown in your dashboard, close idle sessions, and fetch only the resources you actually need.

Question 34

A website shows a different location than I selected, why?

Accepted Answer

Sites locate IPs using their own geo databases, which occasionally disagree with one another. Verify your exit IP with the free IP Lookup tool, rotate to another IP if the mismatch persists, or contact support and we'll investigate.

Question 35

Does it work with my language or framework?

Accepted Answer

If your tool speaks HTTP(S) or SOCKS5, it works, Python, Node.js, Go, curl, Puppeteer, Playwright, Selenium and browsers all do. The integrations hub has copy-paste setup guides for the most popular tools.

Question 36

How do I contact support?

Accepted Answer

Email support@lightningbytes.com for product and technical questions, or sales@lightningbytes.com for custom pricing and high-volume plans. Real people read every message.

Question 37

What is not allowed on the network?

Accepted Answer

Illegal activity, spam, fraud, attacks and everything else prohibited by our Acceptable Use Policy. LightningBytes is built for legitimate work with public web data, scraping, monitoring, verification and automation that plays by the rules.

Question 38

What data do you collect about me?

Accepted Answer

We process your account data (email, billing details) as a data controller, and proxy usage data as a processor on behalf of our network suppliers. The Privacy Policy spells out exactly what is stored, why, and for how long.

Question 39

Can I delete my account?

Accepted Answer

Yes. Email privacy@lightningbytes.com and we'll delete your account and personal data in line with the GDPR, keeping only what the law requires us to retain (such as invoices).

Question 40

Where can I find setup guides and documentation?

Accepted Answer

The integrations hub has step-by-step guides for anti-detect browsers, mobile proxy apps and scraping tools, and the free tools, proxy checker, IP lookup, WebRTC leak test and meta tag checker, need no account at all.

Frequently asked questions

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